Cancellation and Refund
Return Conditions
1 - You can return the product you purchased on esoess.com within 14 days after receiving it.
2 - You must send the product you want to return in its original box, with its package contents complete and undamaged.
3 - Returns of used, worn, wrinkled products or products that have been used even for a very short distance are not accepted.
Return Process
1 - You can start the return process by clicking the "Return" button on the order you want to return from the "My Orders" tab after logging in to our site.
2 - The "Return" button will be active for 14 days from the moment your order is delivered to you. Refunds of your requests that have expired are not accepted.
3 - By filling out the return form on the back of your invoice, you can deliver your package to the nearest cargo branch or request a courier to pick it up from your address. (doragroupllc.com is not responsible if your package is not delivered to the cargo within 14 days for any reason.)
Return Shipping Fee
If you want to send it by courier company, you can send the product to us with "Pay by Sender".
Return Address
Address: RR SHAIP, NR-14 PACALLI, Prishtina Kosovë
Pay back
1 - Your return process starts from the moment your product or products arrive at our warehouse and is completed within 5 business days. The time it takes for your refund amount to be reflected on your statement varies from bank to bank.
2 - For purchases made via cash on delivery or Money Order/EFT payment method, your refund fee will be sent to your bank account stated in the return form on the back of your invoice.
Email and Notifications You Will Receive Regarding Your Refund Request
Your Return Request Has Been Received: The products you sent for return are sent to you as soon as you enter our warehouse.
Partially Refunded: When you return a portion of the products in your order, they are sent to you.
Returned: All products in your order are sent to you when you return them.
Change
No changes are made on bioschashop.com. If you have such a request, please create a new order after returning the product.
Additional Information
If your invoice is issued on behalf of an institution, you must issue a return invoice. For corporate orders, we cannot accept your returns without a return invoice.
Gift Cards and care products are not included in the scope of return.
Cancellation Conditions
1 - You can cancel your order by specifying your order number in the "My Messages" section after logging in to our site. Your return fee will be refunded within 5 business days according to your payment option. The time it takes for your refund amount to be reflected on your statement varies from bank to bank.
2 - If any of the products you have selected are not in stock, an e-mail will be sent to you and you will be notified of the first date the product will be in stock. The action status of your order is determined upon your request.
3 - bioschashop.com is an online shopping site. It allows multiple users to shop at the same time. In rare cases, the consumer may purchase the same product and the product is out of stock. In this situation; If the product you paid for online is out of stock, the delivery time has been completed, and the product has not been shipped, your refund will be refunded within 48 hours (2 business days) according to your payment option. The time it takes for your refund amount to be reflected on your statement varies from bank to bank.
